Last updated: 19 September 2025
By accessing and using the services of Confidental Clinic, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services. These terms apply to all patients, visitors, and users of our website and services.
Appointments can be made online through our booking system, by telephone, or in person. We recommend booking in advance to secure your preferred time slot. Emergency appointments are available during business hours subject to availability.
Please provide at least 24 hours notice for appointment cancellations. Cancellations with less than 24 hours notice or no-shows may incur a charge equivalent to 50% of the treatment fee. This policy helps us manage our schedule effectively and offer appointments to other patients.
Please arrive 10 minutes before your scheduled appointment time. Late arrivals may result in shortened treatment time or the need to reschedule, as we must respect the appointments of other patients.
Payment is due at the time of service unless prior payment arrangements have been made. We accept:
Treatment plans and associated costs will be discussed and agreed upon before treatment begins. Additional charges may apply for emergency appointments, treatments outside normal hours, or specialized procedures not covered in the initial estimate.
All treatments require informed consent. We will:
You have the right to refuse treatment, seek a second opinion, or request a referral to a specialist at any time. We respect your autonomy in making healthcare decisions.
You must provide accurate and complete medical history information, including current medications, allergies, and medical conditions. Please inform us immediately of any changes to your health status. All medical information is kept strictly confidential in accordance with patient confidentiality requirements and data protection laws. We may only share your information with your consent or as required by law.
While we strive for the best possible outcomes using current best practices, we cannot guarantee specific results. Dental treatment outcomes can vary based on individual circumstances, oral health status, patient compliance with instructions, and biological factors beyond our control. We will always aim to achieve the best possible result within the limitations of your individual case.
Following post-treatment instructions is essential for optimal healing and results. We will provide detailed aftercare instructions following any treatment. Failure to follow these instructions may affect treatment outcomes and any warranty coverage. Regular check-ups and maintenance appointments are important for long-term oral health and treatment success.
Our practice operates under the professional standards set by the General Dental Council (GDC). All our dentists are registered with the GDC and maintain continuing professional development. We follow current clinical guidelines and maintain appropriate professional indemnity insurance.
If you have any concerns about your treatment or our service, please:
Our liability is limited to the reasonable cost of corrective treatment or refund of fees paid for the specific treatment in question. We maintain comprehensive professional indemnity insurance as required by the GDC. This limitation does not affect your statutory rights as a consumer.
Use of our website is subject to these terms. The content is for informational purposes only and does not constitute medical advice. We strive to keep information accurate and up-to-date but make no warranties about completeness or accuracy. Online booking confirmations are subject to availability verification.
We reserve the right to modify these terms at any time. Material changes will be communicated to patients and posted on our website. Continued use of our services after changes constitutes acceptance of the modified terms. The most current version will always be available on our website.
Confidental Clinic
245 St. Helier Avenue, Morden, London SM4 6JH
Email: sthelier@confidentalclinic.com
Phone: 020 8648 2600
Practice Manager: Available during business hours for any queries
These terms are governed by English law. Any disputes will be subject to the jurisdiction of English courts. If any provision is found to be unenforceable, the remaining provisions will continue in full force.